Log in

Subscribe via RSS
Recent
Categories
Tags

Resolved Why are featured reviews not pinned at the top of the review page when first displaying the review page?

0
Votes
Undo
  1. Reputation Aegis
    Reputation Aegis
  2. Review Page
  3. Monday, 25 September 2017

Reputation CRM fully respects ISO/DIS 20488 - Online consumer reviews -- Principles and requirements for their collection, moderation and publication

In section 7 of the ISO Standard, compliance requirements for the Publication Process get detailed. The default display requirement to comply with the standard is:

7.1.2 The default display
The review administrator should ensure that the default display of reviews consists of a submission date: a chronological display from the most recent to the oldest based on the submission date.


That is why, when a user first gets to the Review Page, reviews are ordered by DATE descending (last review displayed first).

When you feature a review in Reputation Control, it only gets displayed at the top of the Review Page if the user clicks or taps the Pinned button:



For detailed instructions on how to pin reviews, please read: How to feature reviews at the top of the Review Page?

  1. Reputation Control
  2. Review Page
  3. Pinned Reviews
  4. Featured Reviews
  5. ISO/DIS 20488
  6. ISO Standard
  7. Publication Process
  8. Chronological display
How to Embed the Review Page to a Website?
Sorry, the discussion is currently locked. You will not be able to post a reply or a comment at the moment.

Need Support?

Support is currently Offline
Ask a Question
Official support hours:
Monday To Saturday except Sunday
From 10:00 To 20:00

Navigation & Notifications

Forums:
  1. All
  2. How To Get Support? 0
  3. Platform News 0
  4. Start here! Quickstart Manuals 0
  5. Frequently Asked Questions 0
  6. Dashboard 0
  7. Companies & Locations 0
  8. Reputation Control 0
  9. Users Profiles 0
  10. Broadcast Center 0
  11. Printing Center 0
  12. Activity Log 0
  13. Front-End 0
  14. Review Page 0
  15. Review Form 0
  16. Check-In Form 0
  17. Facebook App 0
  18. Languages - Translations 0
  19. Review Aggregators (BOTS) 0
  20. API & Reputation CRM Integration 0
  21. CRM / E-commerce & Zapier Integrations 0
  22. Other FAQs 0

Similar Discussions

We ♥ Reviews Drupal 8 Module
CRM / E-commerce & Zapier Integrations
more than a month ago
We ♥ Reviews Drupal 7 Module
CRM / E-commerce & Zapier Integrations
more than a month ago
We ♥ Reviews Joomla! 3 Component
CRM / E-commerce & Zapier Integrations
more than a month ago
We ♥ Reviews WordPress Plugin
CRM / E-commerce & Zapier Integrations
more than a month ago
How to set up automated Broadcasting of new reviews on Social Networks?
Social Accounts Settings
more than a month ago

Latest Discussions

Latest Replies

Reputation Aegis
Can I import multiple Locations through CSV?
Replied by Reputation Aegis
You can export BUT not import....
Reputation Aegis
Using API Can we get Review By Company Name?
Replied by Reputation Aegis
No, you can only call the API to get the Reviews based on the Company / Location ID... Your developer needs a field in the database to store your ReputationCRM Company / Location ID for each "product"...
Reputation Aegis
Can we create Companies using API?
Replied by Reputation Aegis
It is not possible to create companies via the API, only Reputation Builder and Reputation control (Reviews) can be controlled and managed via the API....

Tag Cloud

Bug Client Access Joomla! 3 Email Failures Automated Broadcasts Drupal 8 Mortgage Lenders Verified Customer Chronological display Front-End Invalid Email Address Catch All Email Server Agency Settings Separate Platform Accounts Email Reports Spam Trap iMessage Opening Hours Formatter Application Review Page Widget Certified Reviews Login Reputation CRM API Twilio Facebook Review Page Pinned Reviews Real Estate Agents Mailbox Full Compliance Company / Location Small Thanks with Google Twitter Onboarding Access Control Zillow Automation Social Accounts Settings Emails ManyChat External Review Sites Google Publishing Reviews Social Networks SMS Monthly Report Suisse Review Form Email Bounces Email Cleaning Quickstart Copilot Automate Broadcast ISO/FDIS 20488 Online Advertising Amazon SES WordPress Non Certified Reviews Customer Review Promotion Advertising ACL Sort Locations Widgets Weekly Report Schema Markup Positive Review Email Facebook Single Sign-On Broadcast Center Business Locations Review Invitation Sequence Auto Dealers E.164 Tracking Code Joomla! Component Reviewer API Facebook Page Review Form URL United Kingdom United States Drupal Module Publication Process Review Comments Facebook Application Sent Log Module Zapier Printing Center Manual Reputation Builder Text Message Email Verification Back-end Supported Languages ISO/DIS 20488 Sample Documents Authorize Platform Access Local Marketing Check-in Form Overall Rating Sorting LinkedIn Error Comments Excel File Import Facebook Messenger Facebook Reviews Apple SSO ISO Standard BOTS Setup Manual Broadcasting Access Token Error We Love Reviews Commenting Manual Broadcasts Pinterest Error Messages Bad MX Featured Reviews Switzerland CSV File Import Respond to Reviews Bulk Import Customers Joomla! Search results Platform Languages Interface Social Network Broadcast WordPress Plugin Component Email Sending Process Check-in Form Widget Real Estate Companies / Locations Offline Advertising Google Sheets Review Marketing Locations Groups Settings White Label Review Page iOS Broadcast Reviews Drupal Filter Locations Out of the Office Schweiz Team Members LinkedIn yellow.co.nz Add New Team Member Negative Review Email Google + Review Monitoring Broadscasting Notifications Reputation Control Customers Additional Platform Users Small Review Widgets rac.co.uk Email Address Zap Review Collection Methods motors.co.uk Drupal 7 Review Response Review Sites Review Form Link Plugin Review Aggregators nearbynow.co Integration Company / Location Datatable Open 24 Hours Broadcast Center Settings Automate Review Process International Number Formatting SEO Zapier Application Text Messages Social Login Open All Day Small Reviews Widget Users Profile Team Members Settings Google My Business Listwise HQ Trip Advisor iPhone Email Complaints Expired Access Token Text Messaging Daily Report Languages