1. Reputation Aegis
  2. How To Get Support?
  3. Thursday, 09 May 2019

Contact support

If there's an issue you can't address with online help resources, contact our customer support team.

Support is available only to Sales Partners and to Clients with an active subscription from Reputation CRM.

Live chat

During weekdays, the best way to contact customer support is via in-product live chat:

  1. In the bottom corner of any page, click the chat icon:
     

  2. Enter your name and email address, click Connect:



  3. Describe your issue and press ENTER. A troubleshooting specialist will respond shortly.

Chat support availability

Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.

Region Availability Supported languages
Americas 9am - 3pm ET English, French, Spanish
Europe, Middle East, Africa 8am - 6pm GMT English, French, Spanish
Asia 10am - 6pm JST English, Spanish

Email

If chat support is unavailable, you can email support from the chat option:

  1. In the bottom corner of any page, click the chat icon:
     
  2. Fill out your Name and Email Address and describe your issue with as much details as you can:
     


    When you're done, click the SEND button:

 

Sales Partners

Facebook Private Group

We host a Closed Group on Facebook, for Sales Partners ONLY, where we post updates on the Platform Status, New Features and Reputation Tips.
Send a request to join the group here: https://www.facebook.com/reputationcrm/

Skype Private Live Support

Sales Partners, please get in touch to get added to Skype and get instant support!

Sorry, the discussion is currently locked. You will not be able to post a reply or a comment at the moment.

Need Support?

Support is currently Offline

Latest Replies

You can export BUT not import....
No, you can only call the API to get the Reviews based on the Company / Location ID... Your developer needs a field in the database to store your ReputationCRM Company / Location ID for each "product"...
It is not possible to create companies via the API, only Reputation Builder and Reputation control (Reviews) can be controlled and managed via the API....

Tag Cloud

Emails Settings ISO/DIS 20488 Overall Rating Reputation Builder Joomla! Component SSO International Number Formatting Check-in Form Filter Locations Twitter Bad MX Quickstart Broadcast Center Settings Daily Report Social Networks Single Sign-On Company / Location Formatter Application Manual Broadcasting API iMessage BOTS motors.co.uk Chronological display Manual Reputation CRM API Automate Review Process Companies / Locations Review Monitoring Cleaning services chicagoland Automated Broadcasts Advertising Google + Locations Groups Apple Review Collection Methods Compliance Excel File Import Out of the Office Business Locations United States Bulk Import Customers We Love Reviews Switzerland Team Members United Kingdom Spam Trap Non Certified Reviews Platform Languages Featured Reviews Drupal 7 Team Members Settings Users Profile Review Invitation Sequence Access Token Error Text Messages Sort Locations Review Sites ACL Weekly Report Sorting Facebook Messenger Schweiz Opening Hours Joomla! Commenting LinkedIn Google My Business Separate Platform Accounts Schema Markup Zapier Application Supported Languages Trip Advisor Twilio Social Accounts Settings Amazon SES Printing Center Client Access Review Aggregators Google Sheets Plugin Additional Platform Users Small Review Widgets SEO Open 24 Hours Manual Broadcasts Email Reports External Review Sites Tracking Code Check-in Form Widget Drupal Module Facebook Reviews Customers Invalid Email Address Verified Customer Local Marketing Review Form Text Messaging Listwise HQ White Label Setup Front-End Publishing Reviews Reputation Control Email Address Certified Reviews Review Marketing Customer Review Promotion Email Bounces Company / Location Datatable Comments Email Complaints Sample Documents Real Estate Agents iOS Broadscasting ManyChat Small Thanks with Google Auto Dealers Facebook Page Joomla! 3 Zillow Broadcast Reviews Email Failures Offline Advertising Mortgage Lenders ISO Standard Email Verification Sent Log Zapier Real Estate WordPress Email Sending Process Zap Reviewer Integration Pinterest Interface Pinned Reviews Mailbox Full Email Cleaning Online Advertising Automation Expired Access Token Login Authorize Platform Access Social Login Onboarding SMS Review Comments Drupal ISO/FDIS 20488 Languages Add New Team Member Monthly Report Broadcast Center Facebook Text Message Agency Settings Review Page Widget CSV File Import Suisse E.164 Catch All Email Server Error Messages Search results Publication Process nearbynow.co Widgets Respond to Reviews Review Form URL Access Control Small Reviews Widget WordPress Plugin Bug Drupal 8 Component Review Response LinkedIn Error Google Facebook Review Page Review Form Link Notifications Facebook Application Social Network Broadcast yellow.co.nz Module Copilot Open All Day iPhone Back-end Negative Review Email rac.co.uk Positive Review Email Automate Broadcast Review Page