Contact support
If there's an issue you can't address with online help resources, contact our customer support team.
Support is available only to Sales Partners and to Clients with an active subscription from Reputation CRM.
Live chat
During weekdays, the best way to contact customer support is via in-product live chat:
- In the bottom corner of any page, click the chat icon:
- Enter your name and email address, click Connect:
- Describe your issue and press ENTER. A troubleshooting specialist will respond shortly.
Chat support availability
Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.
| Region | Availability | Supported languages |
|---|---|---|
| Americas | 9am - 3pm ET | English, French, Spanish |
| Europe, Middle East, Africa | 8am - 6pm GMT | English, French, Spanish |
| Asia | 10am - 6pm JST | English, Spanish |
If chat support is unavailable, you can email support from the chat option:
- In the bottom corner of any page, click the chat icon:
- Fill out your Name and Email Address and describe your issue with as much details as you can:
When you're done, click the SEND button:
Sales Partners
Facebook Private Group
We host a Closed Group on Facebook, for Sales Partners ONLY, where we post updates on the Platform Status, New Features and Reputation Tips.
Send a request to join the group here: https://www.facebook.com/reputationcrm/
Skype Private Live Support
Sales Partners, please get in touch to get added to Skype and get instant support!