How to set up Reputation Control Notifications?

Notifications are set at the Company / Location level. Go to the Companies / Locations Datatable and click on the name of the Company / Location you want. Go to the   Notifications   Tab and select the   Reputation Control   Tab.


Under the Main Settings Options, you will find the Email Notifications to Option:



You have 3 choices available in the dropdown:

• The Administator: is the Company / Location Administrator (the person who claimed or created the Company / Location: most likely it is you!),

• The Administrator & The Manager: If you select this option, The Administrator of the Company / Location AND the Company / Location Manager set (in the   Company / Location   Tab ->   Employees   Tab) will receive Reputation Control Notifications Emails.

• Enter Custom Email(s)...: when you select this option, you can enter one or more custom emails (one per line).
  
  

What are the different types of Reputation Control Notifications?

• New Platform Collected Review Reports: are sent immediately when a New Review is collected via the platform. There are 2 different message types:
  - POSITIVE Review Notifications Emails OR,
  - NEGATIVE Review Notifications Emails
  
  
• Daily Review Reports: are sent ONLY if one or more New Reviews have been collected in the past 24 hours
  - On the Platform AND / OR,
  - On External Review Sites (eg: Google, Yelp, TripAdvisor...)
  NOTE: if no new review is collected, no email is sent.
  
  
• Weekly Review Reports: are sent every Sundays. The Weekly report contains all the Reviews collected via the Platform AND / OR on External Review Sites during the past 7 days.
  
  
• Monthly Review Reports: are sent the first day of a new month. The Weekly report contains all the Reviews collected via the Platform AND / OR on External Review Sites during the past 30 days.
  
  
• New Comment on a Review: an email is sent whenever a user leaves a comment on a review or respond to a comment.